Terms & Conditions

Terms of Service

Effective Date: March 1, 2025

Welcome to Basswood Lane LLC (“Basswood Lane,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, services, and any transactions conducted through www.basswoodlane.com (the “Site”). By accessing or using the Site, you agree to these Terms in full. If you do not agree, please do not use the Site.

 

1. Business Model Disclosure

Basswood Lane operates as both a dropship retailer and an online marketplace. This means:

• Some products listed on our Site are sold and fulfilled directly by Basswood Lane through our network of suppliers and vendors.
• Other products may be sold and shipped directly by approved third-party sellers who operate on our platform.

We aim to ensure a seamless customer experience regardless of fulfillment source. All products, whether sold by us or a third-party vendor, are subject to these Terms and our customer service standards unless otherwise noted.

2. Order Acceptance & Fulfillment

All orders placed through the Site are subject to our acceptance and the availability of inventory. We reserve the right to cancel or refuse any order for any reason, including but not limited to inaccuracies in pricing, stock availability, or suspicion of fraud.

Order confirmation does not signify acceptance. Acceptance occurs when the order has been processed and shipped. We may contact you to verify or confirm details before fulfillment.

 

3. Shipping & Fulfillment

Basswood Lane offers shipping through a network of suppliers, logistics partners, and third-party sellers. Shipping times, availability, and methods may vary depending on your location and the fulfillment source. Some orders may ship in multiple packages from different locations.

Freight shipments and special delivery instructions may require additional coordination and time.

 

4. Pricing & Errors

We strive to ensure product information and pricing are accurate. However, errors may occur. If a product is listed at an incorrect price or with incorrect details, we reserve the right to cancel, refuse, or revise the order, even after confirmation.

 

5. Marketing Communications & Consent

By using our Site, signing up for our newsletter, opting in via pop-up forms, or making a purchase, you agree to receive marketing communications from Basswood Lane. These may include emails, text messages, or other communications related to promotions, updates, and product launches.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any of our emails, or

• Emailing unsubscribe@basswoodlane.com with your request.

Please note: opting out of marketing communications will not prevent us from sending you transactional or service-related messages (e.g., order updates or delivery confirmations).

We may use your information to personalize marketing efforts and improve your experience on the Site.

 

6. Data Collection & Use

By interacting with the Site, you consent to the collection, use, and storage of your information as outlined in our Privacy Policy. Your information may be used to:

• Process orders

• Provide customer support

• Improve site functionality and user experience

• Conduct analytics and marketing

• Facilitate third-party fulfillment when applicable

We may use trusted third-party providers to support these services.

 

7. Intellectual Property

All content on the Site—including text, graphics, images, logos, and software—is the property of Basswood Lane LLC or its partners and is protected by intellectual property laws. No material from the Site may be copied, reproduced, or used without prior written permission.

 

8. User Conduct

You agree not to:

• Use the Site for any unlawful purpose

• Provide false or misleading information

• Attempt to disrupt or gain unauthorized access to the Site

• Infringe upon the rights of others or violate any applicable law

We reserve the right to suspend or terminate your access for violations.

 

9. Third-Party Sellers and Links

Some products are sold by third-party sellers who are responsible for their listings, order fulfillment, and customer support. Basswood Lane does not assume liability for the actions or products of these sellers beyond what is legally required.

Our Site may also contain links to third-party websites. We are not responsible for their content, practices, or privacy policies.

 

10. Disclaimer & Limitation of Liability

Products and services are provided “as is” without warranties of any kind. Basswood Lane LLC disclaims all liability for indirect, incidental, or consequential damages arising from your use of the Site or purchase of products.

We do not guarantee uninterrupted service or error-free operation of the Site.

 

11. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of the State of California, United States, without regard to conflict of law principles. Any disputes shall be resolved in the appropriate state or federal courts within California.

 

12. Modifications

We reserve the right to update these Terms at any time. The revised version will be posted with an updated effective date. Continued use of the Site after any changes constitutes your acceptance of the revised Terms.

 

Contact Us

If you have questions about these Terms, please contact us at:

info@basswoodlane.com